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HCM370 - Quality and Risk Management in Healthcare
Course Description
In this course the student is provided with an understanding of healthcare quality improvement including methods and tools to increase patient safety, improve healthcare outcomes and reduce risk in the healthcare setting. It focuses on applying expert knowledge and management expertise to the multiple challenges’ managers face in healthcare organizations. Special emphasis is placed on the role of work teams in quality improvement and risk reduction, including understanding the critical success factors for effective team performance. Additional reading and course discussions include assessing risk in complex healthcare organizations, assessing the value of different management techniques to monitor, anticipate, reduce, and eliminate disruptive and dangerous risks. The fundamental objective of this course is for the student to be able to apply quality and risk management principles in diverse healthcare environments in order to improve patient safety and clinical outcomes. Recommended Prior Course: HCM310
Credit Hours: 3
QPS310 - Assessment of Patient Safety
Course Description
In this course, the student is introduced to an overview of the foundation of patients’ safety within the healthcare environment. The identification and levels of potential harm, tools utilized for measuring risk, and methods for improvement are provided. Case studies are applied as a basis for developing a patient safety handbook and training tool for staff.
Credit Hours: 3
QPS330 - Patient Safety Culture
Course Description
In this course, students will discover the impact of risk, quality, and safety on the organizational culture. The role of leadership and communication for sustainability is emphasized. The student will distinguish a system-level opportunity for culture change, identify resources and formulate a sustainable strategic plan.
Credit Hours: 3
QPS350 - Emerging Technologies for Healthcare
Course Description
Students are provided with the status of available systems and tools, utilized in quality, safety and risk identification, measurement, and oversight. The use of technology in communication as well as monitoring of patients is identified. Students will evaluate the use of simulations in quality and risk management and propose a learning system for their selected organization.
Credit Hours: 3
QPS375 - The Patient Experience
Course Description
Students are introduced to the significance of listening to the expectations and experiences of the patient population and acting upon those findings to provide best practices. The availability of survey data and opportunity for use of focus groups will be identified. Students will develop an education and promotion program for an organization of their choice.
Credit Hours: 3
