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BankMobile

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We work with BankMobile Disbursements to provide students with an efficient and secure method for receiving financial aid disbursements and other refunds from the university.

BankMobile Disbursements allows you to quickly and easily select your refund preferences and make account changes in real time. For more information about BankMobile, visit this link: http://bankmobiledisbursements.com/refundchoices/.

Frequently Asked Questions

How was BankMobile selected as a vendor?

CSU Global carefully selects all the vendors it works with using a multi-departmental process. BankMobile was one of several companies CSU Global vetted in order to provide an efficient and secure refund process for our students. BankMobile came highly recommended from institutions similar to CSU Global, and it is the most fitting solution in order to provide students with quick, responsive, and helpful support.

If I am not a Financial Aid student, do I still need to select a refund option?

Although you might not currently expect money from CSU Global, you may receive money back in the future. You may drop a class, make an over payment or simply receive assistance you did not expect. Making a selection now ensures that you'll always have this money without delay.

How is my money delivered?

Delivery of refund money is a multi-step process. First, CSU Global draws funds from the respective loan and/or grant provider and applies it to your student account. Next, they collect and verify that all the information is correct. Once verified, they send the information to BankMobile Disbursements and begin processing any internal paper check requests. This often happens in groups or batches. Once we receive your specific refund information, it is processed as quickly as possible and disbursed according to your selection.

How will I know when my money has been sent?

If you are using BankMobile Disbursements, you will receive an email to the address you entered during setup. You can also view the status online at RefundSelection.com or sign up to receive text messages with convenient mobile alerts.

If you are receiving paper checks from CSU Global directly, you can email StudentAccounts@CSUGlobal.edu if you do not receive your check after 20 days of your refund being issued.

What if I have additional questions?

Contact your student success counselor at 877-900-2655 or Advising@CSUGlobal.edu.

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