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Amy Hakim, Ph.D., recently published her book, “Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind.”

“Working with Difficult People” is a revised edition of the classic guide on how to best resolve conflict in today’s technologically advanced workplace. This indispensable guide details specific techniques for handling people who frustrate, impede, maneuver, undermine, plot, connive, and whine, with easy-to-follow scenarios for every situation.

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous, to connivers and camouflagers; and offers helpful strategies and phrases for defusing workplace tensions and effectively resolving conflicts.

Dr. Hakim is an industrial-organizational psychology practitioner and faculty member of CSU Global’s Master’s in Organizational Leadership program. She is also an author, blogger, public speaker, and the principal consultant at The Cooper Strategic Group. She helps employees and employers to get along better, and coaches leaders and employees to improve productivity, morale, satisfaction, and overall work-life balance.

CSU Global students benefit from Dr. Hakim’s education, professional knowledge, and hands-on experience to gain a comprehensive understanding of organizational leadership within her courses. We would like to congratulate Dr. Hakim on her book and continued dedication to advancing students and professionals in their career development.

Read Dr. Hakim’s blog at Psychology Today. Follow Dr. Amy on LinkedIn, Twitter, and Facebook. For consulting opportunities and public speaking engagements, please visit or


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